Get Support from Lotto WA
At Lotto WA, we're committed to providing you with a safe and enjoyable gaming experience. Our dedicated support team is here to help with any questions or concerns you may have.
Contact Us
Whether you need assistance with your account, want to report an issue, or require information about our games, you can contact us using the following methods:
Live Chat
We offer live chat support Monday to Sunday between 9am and 6pm AEST. You can initiate a conversation with one of our support agents by clicking the "Chat with us" button on our website.
Support Hours
Our office hours are from 9:00 am to 5:00 pm, Monday through Friday, Australian Standard Time (AEST). During peak periods, you may experience longer wait times due to high volumes. You can also reach out to us via email or live chat for assistance outside of our support hours.
FAQs
Before reaching out to us, please check our FAQs section on the website for answers to common questions about account management, games, and more.
Account Assistance
If you need help with your account or require information about your personal details, please get in touch. We're here to assist you with:
Responsible Gaming
We care about our customers' well-being and provide resources to support responsible gaming practices:
If you suspect someone is experiencing problem gambling, please reach out to us or contact one of the following organizations for confidential support:
Having trouble with our website or app? Our technical team can help resolve issues such as connectivity problems, payment processing errors, or login difficulties. Please let us know how we can assist you.
Security and Confidentiality
The security of your personal information is paramount to us. To prevent unauthorized access to your account:
For assistance with these topics or other account-related matters, please don't hesitate to contact our support team.
Communication
We appreciate clear and respectful communication between you and our team. Please use the following methods for efficient issue resolution:
When contacting us, please provide as much detail about your issue so we can assist you promptly.
Escalation Process
We aim to resolve most issues on the first contact. However, in case of a more complex matter or if our initial response doesn't address your concerns adequately:
At Lotto WA, we value your feedback and appreciate any insights that help us improve our services.
